Payment Policy for Placify

Parent Company: EverAdNet Solutions Limited
Registration No.: U74999UP2018PLC110705
Legal Entity Type: Private Limited Company

Last updated: April 17, 2025
Effective Date: May 1, 2025

1. Introduction and Overview

1.1 Policy Scope

This Payment Policy ("Policy") details the terms and conditions governing all financial transactions, billing practices, and credit usage related to Placify, a recruitment-automation platform ("Placify," "Platform," or the "Service") owned and operated by EverAdNet Solutions Limited ("EverAdNet," "we," "us," or "our").

1.2 Relationship with Other Agreements

This Policy is incorporated by reference into and forms part of the Terms of Service and should be read in conjunction with our Acceptable Use Policy and Privacy Policy. In case of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail.

1.3 Credit-Based Model Overview

Placify operates on a credit-based consumption model rather than a subscription model. Users purchase credits that are consumed when performing specific operations within the Platform. This model provides flexibility, allowing you to pay only for the features you use without recurring subscription commitments.

1.4 Modifications to Policy

We reserve the right to modify this Policy at any time. Material modifications will be communicated to users at least thirty (30) days before implementation via email and/or prominent in-Platform notifications. Your continued use of Placify after such notification constitutes acceptance of the modified Policy.

2. Credits System Explained

2.1 Credit Definition

Credits are digital units of value within Placify that are consumed when performing specific operations. Each credit represents a standardized unit of computational resources, AI processing capacity, and feature access.

2.2 Credit Purchase Options

2.2.1 Standard Credit Packages:

Starter Package: 1 Credit = 1 INR
Custom Package: Available for high-volume users (contact [email protected])

2.2.2 Volume Discounts: Volume discounts are automatically applied to larger credit packages as indicated in the pricing structure above.

2.2.3 Custom Packages: Organizations requiring higher volumes of credits may contact our sales team for custom pricing options, which may include additional benefits such as:

Preferential credit rates
Extended credit validity periods
Priority support
Custom feature development

2.3 Credit Validity and Expiration

2.3.1 All credits expire twelve (12) months from the date of purchase, regardless of usage.

2.3.2 Credit expiration dates are clearly displayed in your account dashboard.

2.3.3 EverAdNet will send notifications 90, 60, and 30 days before credits are set to expire.

2.3.4 Expired credits cannot be refunded, extended, or transferred under any circumstances.

2.4 Credit Consumption Transparency

2.4.1 The current credit cost for each operation is clearly displayed in the Platform before you initiate any credit-consuming action.

2.4.2 Your current credit balance is prominently displayed in the Platform interface at all times.

2.4.3 A detailed history of credit transactions, including purchases, consumption, and expiration, is available in your account dashboard.

2.4.4 You will receive notifications when your credit balance reaches certain thresholds (20%, 10%, and 5% of initial purchase) to help you manage your usage.

3. Credit Costs for Platform Features

3.1 Standard Operations

The following operations consume credits at the rates specified:

3.1.1 AI JD Maker:

Standard Job Description Creation: 20 credits
Job Description Enhancement: 20 credits
Job Description Translation (per language): 20 credits
Custom Template Creation: 20 credits

3.1.2 Resume Processing:

Basic Resume Analysis: 20 credits per resume
Enhanced Skills Extraction: +10 credits per resume
Experience Verification: +10 credits per resume
Volume-based pricing: 20-40 INR per resume

3.1.3 Candidate Matching:

Standard Job-Candidate Matching: Free for candidates
Detailed Compatibility Analysis: Free for candidates
Skills Gap Assessment: Free for candidates
Organization Candidate Matching: 40 credits per match

3.1.4 AI Call Help Feature:

Real-time Call Assistance: 5 INR per minute
Call Summary Generation: 10 credits per call
Action Item Extraction: 5 credits per call

3.1.5 Candidate Features:

AI Resume Builder: 100 INR per resume
Career Counselling: Free (includes 3 AI mock interviews)
Real-Time Salary Suggestions: 50 credits
Salary Negotiation Assistance: 75 credits

3.2 Advanced Features

Advanced features may consume credits at higher rates due to the increased computational resources required:

3.2.1 AI-Powered Interviews:

Interview Question Generation: 25 credits per job position
Response Analysis: 15 credits per candidate response
Comprehensive Interview Suite: 100 credits per position

3.2.2 Predictive Analytics:

Candidate Success Prediction: 30 credits per candidate
Team Compatibility Analysis: 40 credits per team
Retention Risk Assessment: 50 credits per analysis

3.2.3 Market Intelligence:

Salary Benchmark Report: 60 credits
Talent Pool Analysis: 75 credits
Competitor Hiring Analysis: 100 credits

3.3 Credit Cost Modifications

3.3.1 EverAdNet reserves the right to modify the credit costs for any operation with at least thirty (30) days' prior notice.

3.3.2 If a planned modification would increase the credit cost of any operation by more than 20%, we will provide at least sixty (60) days' notice.

3.3.3 Credit cost modifications will not affect operations performed prior to the effective date of the change.

3.3.4 In extraordinary circumstances requiring immediate adjustment of credit costs (such as significant changes in third-party AI processing costs), EverAdNet may implement changes with shorter notice periods, accompanied by a detailed explanation.

4. Payment Processing

4.1 Supported Payment Methods

4.1.1 Placify accepts the following payment methods:

Major credit cards (Visa, Mastercard, American Express)
Debit cards with credit card functionality
PayPal
Wire transfers (for purchases exceeding $1,000)
Purchase orders (for enterprise customers only, subject to approval)

4.1.2 All payment processing is handled through secure, PCI-compliant payment processors. EverAdNet does not directly store, process, or transmit credit card information.

4.2 Currency and Pricing

4.2.1 All prices are listed in Indian Rupee (INR) unless explicitly stated otherwise.

4.2.2 For users paying in currencies other than INR, the exchange rate will be determined by your payment provider at the time of transaction.

4.2.3 Any applicable sales tax, VAT, or other taxes will be calculated based on your billing address and added to your purchase total in accordance with local tax regulations.

4.3 Payment Security

4.3.1 All payment transactions are encrypted using industry-standard TLS protocols.

4.3.2 EverAdNet maintains compliance with applicable Payment Card Industry Data Security Standards (PCI DSS).

4.3.3 EverAdNet implements additional security measures, including:

Fraud detection systems
Secure authentication for payment-related actions
Regular security audits of payment systems
Automated monitoring for suspicious transaction patterns

4.4 Purchase Verification

4.4.1 EverAdNet reserves the right to verify payment information for fraud prevention purposes, which may include:

Address verification
Card verification value (CVV) validation
Device fingerprinting
Multi-factor authentication for high-value transactions

4.4.2 In cases where a transaction appears suspicious, EverAdNet may:

Request additional verification information
Temporarily hold the transaction pending verification
Reject the transaction if verification cannot be completed
Suspend accounts associated with patterns of suspicious activity

5. Billing and Receipts

5.1 On-Demand Billing Model

5.1.1 Placify operates exclusively on an on-demand credit purchase model. We do not implement:

Automatic renewals
Recurring billing
Subscription charges
Minimum spending requirements

5.1.2 Each credit purchase is a separate transaction that requires your explicit authorization.

5.2 Invoice and Receipt Generation

5.2.1 Upon successful credit purchase, you will immediately receive:

An electronic receipt sent to your registered email address
An in-Platform notification confirming the transaction
The purchased credits added to your available balance

5.2.2 All receipts and invoices include:

Transaction date and time
Invoice/receipt number
Quantity of credits purchased
Price paid (including currency)
Payment method used (partially masked for security)
Applicable taxes or fees itemized separately
EverAdNet's business details and contact information

5.3 Special Invoicing Requirements

5.3.1 Enterprise customers requiring specialized invoicing (such as purchase order references, departmental billing codes, or specific invoice formats) should contact [email protected] to establish appropriate invoicing arrangements.

5.3.2 Custom invoicing arrangements must be established before the purchase transaction.

5.4 Historical Transaction Records

5.4.1 A complete history of your credit purchases, consumption, and balance changes is available in your account dashboard for a minimum of 24 months.

5.4.2 Transaction records older than 24 months may be accessed by contacting [email protected].

5.4.3 Upon request, we can provide consolidated transaction reports for accounting or audit purposes.

6. Refund Policy and Credit Management

6.1 Limited Refund Eligibility

6.1.1 Refunds for purchased credits are limited to the following circumstances:

Unauthorized or fraudulent charges that you did not approve
Duplicate charges for the same transaction
Technical errors resulting in credits not being properly added to your account
Service unavailability exceeding 24 consecutive hours during the first 7 days after purchase

6.1.2 All refund requests must be submitted within 30 days of the purchase date.

6.2 Non-Refundable Scenarios

6.2.1 Credits are non-refundable in the following circumstances:

Credits already consumed through use of the Service
Credits that have expired
Requests made more than 30 days after purchase
Accounts that have violated the Terms of Service or Acceptable Use Policy
Purchases made for legitimate business purposes where you later decide you no longer need the Service

6.3 Refund Process

6.3.1 To request a refund, you must:

Submit a written refund request to [email protected]
Include the transaction ID, date, amount, and reason for the refund request
Provide any requested documentation to support your claim

6.3.2 Refund requests will be reviewed within 5 business days.

6.3.3 Approved refunds will be processed using the original payment method when possible.

6.3.4 Refund processing times vary by payment method:

Credit/debit cards: 5-10 business days
PayPal: 3-5 business days
Wire transfers: 7-14 business days

6.4 Credit Transfers and Gifting

6.4.1 Credits cannot be transferred between accounts except in the following circumstances:

Business reorganization (with documentation)
Transfer between departments within the same organization (requires administrator approval)
Corporate acquisition or merger (with documentation)

6.4.2 Credit transfer requests must be submitted by the account owner or an authorized administrator to [email protected] with appropriate documentation.

6.4.3 Credit transfers may be subject to an administrative fee of 5% of the credit value (maximum $100).

7. Disputes and Chargebacks

7.1 Billing Dispute Resolution

7.1.1 If you believe there is an error in your billing or credit allocation, please contact [email protected] before initiating a payment dispute with your financial institution.

7.1.2 We will investigate all reported billing issues promptly and work to resolve them to your satisfaction.

7.1.3 For billing disputes, please provide:

Your account information
Transaction details (date, amount, payment method)
Description of the suspected error
Any relevant screenshots or documentation

7.2 Chargeback Consequences

7.2.1 Initiating a payment chargeback through your payment provider rather than working directly with EverAdNet support will result in:

Immediate suspension of your account access
Freezing of any remaining credits
Potential permanent termination of your account
Possible reporting to credit bureaus or collection agencies

7.2.2 If a chargeback is determined to be unwarranted, a reinstatement fee may be required to restore account access.

7.2.3 Multiple chargebacks may result in permanent ineligibility to use the Service.

7.3 Dispute Documentation

7.3.1 EverAdNet maintains comprehensive records of all transactions, including:

IP addresses and device information associated with purchases
Authentication logs
Credit allocation timestamps
Service access logs
Communication records

7.3.2 This documentation may be used in the resolution of billing disputes or in response to chargebacks.

8. Enterprise Billing Options

8.1 Enterprise Payment Terms

8.1.1 Organizations purchasing enterprise-level credit packages may be eligible for specialized payment terms, including:

Invoice-based billing with payment terms up to Net 30
Volume-based discounting
Annual purchasing agreements
Custom credit packages

8.1.2 Enterprise terms are available to customers purchasing a minimum of 10,000 credits in a single transaction or committing to an annual purchase volume of at least 50,000 credits.

8.2 Purchase Orders

8.2.1 Enterprise customers may use purchase orders subject to prior approval.

8.2.2 Purchase orders must include:

Valid purchase order number
Authorized signatory
Billing address
Credit package details
Payment terms
Tax exemption documentation (if applicable)

8.2.3 Purchase orders should be submitted to [email protected] for processing.

8.3 Enterprise Account Management

8.3.1 Enterprise accounts receive dedicated account management, including:

Quarterly usage reviews
Advanced notice of credit expiration
Customized consumption reports
Priority technical support

8.3.2 Enterprise customers may designate a billing administrator separate from the technical account administrator.

9. Tax and Financial Compliance

9.1 Tax Responsibility

9.1.1 All fees and charges for the Service are exclusive of all taxes, levies, or duties imposed by taxing authorities, unless otherwise stated.

9.1.2 You are solely responsible for payment of all such taxes, levies, or duties, except for taxes based on EverAdNet's income.

9.2 Tax Collection

9.2.1 EverAdNet will collect applicable taxes where required by law. In such cases, taxes will be calculated based on your billing information and added to your purchase total.

9.2.2 If you are tax-exempt, you must provide valid tax exemption documentation before any purchase to avoid tax charges.

9.3 Financial Records

9.3.1 EverAdNet maintains financial records in accordance with applicable accounting standards and regulatory requirements.

9.3.2 For business customers requiring tax documentation, EverAdNet will provide standard invoices that comply with applicable regulations.

9.3.3 Additional financial documentation required for accounting or regulatory purposes may be requested by contacting [email protected].

10. Service Credits and Compensation

10.1 Service Level Credits

10.1.1 In accordance with the Service Level Agreement in the Terms of Service, you may be eligible for service credits if EverAdNet fails to meet its service availability commitments.

10.1.2 Eligible service credits will be equal to five percent (5%) of the credits consumed during the affected month for each full or partial hour of Service unavailability below the committed level.

10.1.3 Service level violations must be reported within 30 days of occurrence to be eligible for compensation.

10.2 Credit Application Process

10.2.1 To request service credits, you must:

Have an active account in good standing
Submit a credit request within 30 days of the service level violation
Provide reasonable documentation confirming the Service unavailability
Submit your request to [email protected]

10.2.2 Approved service credits will be added to your account within 15 business days of approval and will be valid for 90 days from issuance.

10.3 Promotional Credits

10.3.1 EverAdNet may occasionally offer promotional credits, which are subject to:

Specific expiration dates (typically shorter than standard credits)
Usage restrictions on certain features
Minimum purchase requirements for eligibility
Prohibition on transfer or cash redemption

10.3.2 Promotional credits are always consumed before purchased credits.

10.3.3 Promotional credits are not eligible for refunds under any circumstances.

11. Price Changes and Notifications

11.1 Credit Package Pricing

11.1.1 EverAdNet reserves the right to modify the pricing of credit packages at any time.

11.1.2 Any price changes will apply only to future purchases and will not affect previously purchased credits.

11.2 Notice of Changes

11.2.1 EverAdNet will provide at least 30 days' notice of any increase in credit package pricing.

11.2.2 Notice will be provided through:

Email to the registered account administrator
Prominent in-Platform notifications
Updates to the pricing page

11.2.3 Price reductions may be implemented immediately without prior notice.

11.3 Grandfathered Pricing

11.3.1 In certain circumstances, EverAdNet may offer grandfathered pricing for existing customers, allowing them to continue purchasing credits at previous rates for a limited time.

11.3.2 Eligibility for grandfathered pricing will be determined at EverAdNet's discretion and communicated directly to eligible customers.

12. Contact Information

12.1 Billing and Payment Support

For questions, concerns, or assistance with billing, payments, or credits, please contact us through one of the following channels:

Billing Support Email:
[email protected]
(Response within 1 business day)

Finance Department:
[email protected]
(For enterprise customers and special invoicing requirements)

General Support:
[email protected]
(For general platform questions)

12.2 Mailing Address

EverAdNet Solutions Limited
H.NO 146, KOLHUI BAZAR, NAUTANWA
Maharajganj, Uttar Pradesh 273309
India

By using Placify, you acknowledge that you have read, understood, and agree to abide by this Payment Policy.